These terms cover your use of the Tripweys website and any ride you book with us. By booking a ride or using tripweys.com, you're agreeing to them. Tripweys ("Tripweys," "we," "our," or "us") is a private transportation service operating across Southern California.
Our service
Tripweys provides private, pre-arranged transportation — airport transfers, theme park and cruise port transfers, corporate travel, and rides for events — driven by a Tripweys driver in a Tripweys vehicle. We are not a public taxi or on-demand rideshare service; every ride is booked and confirmed in advance.
Booking and confirmation
You can request a ride through our website form, by text, WhatsApp, or Instagram DM. A ride isn't confirmed until we reply with your driver, vehicle, and pickup window. Please make sure the trip details you give us — pickup and drop-off address, date, time, flight number, and passenger/luggage count — are accurate, since we plan your driver's schedule and route around them.
Pricing and payment
Tripweys uses flat-rate pricing quoted before your ride — no surge pricing and no meter. We accept cash, card (in person or by payment link), and Zelle, Venmo, or Cash App. Payment is due at the time of your ride unless we've agreed to other arrangements in advance.
Cancellations and changes
Plans change — just let us know as soon as you can. We ask for at least 2–4 hours' notice for cancellations or reschedules whenever possible. Last-minute cancellations or no-shows may be subject to a cancellation fee, which we'll always communicate to you directly rather than surprise you with after the fact.
Luggage and passenger capacity
Each vehicle has a maximum passenger and luggage capacity: our Prius comfortably seats up to 2 riders with 2 bags, and our Sienna up to 6 riders with a full set of luggage. Let us know your group size and bag count when booking so we send the right vehicle — we reserve the right to decline a pickup that exceeds safe capacity for the vehicle assigned.
Rider conduct and vehicle care
Our vehicles are kept clean for every rider. We ask that you don't smoke, vape, or bring open food or drink that could damage the interior, and that you treat your driver with the same respect we ask our drivers to bring to every ride. Tripweys may charge a reasonable cleaning or damage fee if a vehicle needs extra attention after your ride, and may end a ride early in cases of unsafe or abusive behavior.
Delays and factors outside our control
We track flights and plan routes carefully, but traffic, weather, airport congestion, and airline delays are outside our control. We do our best to adjust pickup times automatically when flights are delayed or early, but Tripweys isn't responsible for missed connections or other consequences of delays caused by these outside factors.
Limitation of liability
Tripweys carries appropriate vehicle insurance for our rides. Outside of that coverage and to the extent permitted by law, Tripweys isn't liable for indirect or consequential losses — such as a missed flight or event — connected to delays or circumstances beyond our reasonable control.
Governing law
These terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Changes to these terms
We may update these terms occasionally as our service evolves. Any changes will be posted on this page with a revised effective date at the top.
Contact us
Questions about these terms? Reach out anytime.
Tripweys
(657) 239-8207
tripweys@gmail.com